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NETSERVE WEBSITES AND APPLICATIONS PRIVACY POLICY & COOKIES POLICY



Scope

Our Commitment

NetServe is committed to respecting the privacy of Website Visitors and apps users ( hereinafter referred to as “Data Subjects” ) and protecting their personal data. This Privacy Policy and Cookies Policy aim to inform Data Subjects about NetServe's processing activities in line with the Global Data Protection Regulation ( GDPR ) requirements.



Purpose of the Privacy Policy and Cookies Policy

This Policy provides information on the processing of personal data of Data Subjects who contact us via any of the contact opxions available on our website. It details how NetServe collects and processes personal data, the different stakeholders involved, and the rights of Data Subjects regarding their data. Stakeholders and Data Subjects are encouraged to read this Policy frequently to fully understand NetServe's privacy practices.



Changes and Updates to the Policy

As NetServe's activities continuously evolves, this Policy may be updated or changed in the future. Use of our Website after updates constitutes consent to the revised Policy, as permitted by Nigerian law. NetServe will notify Data Subjects in advance of substantial changes through email or other effective means. The Company will not modify its policies in a way that reduces the protection of personal data.



Contact Us

For any questions regarding this Privacy Policy or for more information, Data Subjects can contact our Virtual Relationship Manager (VRM) or email us at [email protected] .



Summary of Information

Data Controller

NetServe Innovations Ltd.

146 Goldie Street, Calabar, Cross River State, Nigeria.

Registration Number: 7049836



Purpose of Data Use

As a Web Visitor(for our landing page), your data will be used to:

  1. Processing Job Applications :

    • To review and respond to your job application

    • To contact you for further information or interviews

    • To consider you for future job opportunities

  2. Website Improvement : To analyse website usage and improve our website's functionality and user experience

  3. Communications :

    • To send you updates and notifications related to your job application

    • To provide information about [Company Name] and our job opportunities





Legal Basis for Data Processing

Data processing is based on:

  • Consent : Upon your provision of the data.

  • Legitimate interest and Website visitor consent.



Data Sharing

Your data may be shared with:

  • Customer Care Services.

  • Payment Platforms and service providers.

  • Other entities or affiliates of NetServe Innovations Limited.

  • Public authorities upon request.



Your Personal Data Rights

Data Subjects have the following rights:

  • Right of access.

  • Right to rectification.

  • Right to erasure.

  • Right to object to processing.

  • Right to object to profiling.

  • Right to unsubscribe from marketing communications.



To exercise these rights, contact us via email at [email protected]



Cookies Policy



What Are Cookies?

Cookies are small files placed on your computer, mobile device, or any other device by a website. They store details of your browsing history among other uses. Cookies do not typically contain information that personally identifies a user, but personal information stored in cookies may be linked to data about you.



Use of Cookies

We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device when you go offline) for various purposes:



  1. Necessary/Essential Cookies

    • Type : Session Cookies

    • Administered by : Us

    • Purpose : Essential for providing services and enabling features on the Website. They authenticate users and prevent fraudulent use. Without these cookies, requested services cannot be provided.

  2. Cookies Policy/Notice Accepxance Cookies

    • Type : Persistent Cookies

    • Administered by : Us

    • Purpose : Identify if users have accepxed the use of cookies on the Website.

  3. Functionality Cookies

    • Type : Persistent Cookies

    • Administered by : Us

    • Purpose : Remember choices made when using the Website, such as login details or language preferences, providing a personalized experience.

  4. Tracking and Performance Cookies

    • Type : Persistent Cookies

    • Administered by : Third Parties

    • Purpose : Track information about Website traffic and user interactions. This data may identify users via pseudonymous identifiers. These cookies help test new advertisements, features, and functionalities.



Your Choices Regarding Cookies

If you prefer to avoid the use of cookies, you can:

  1. Disable cookies in your browser settings and delete any cookies stored in your browser.

    Note that disabling cookies may cause some inconvenience in using the Website, and some features may not function properly.

    For instructions on deleting or refusing cookies, visit the help pages of your web browser:



Contact Us

If you have any questions about this Cookies Policy, contact us via:





Privacy Policy for Vendors (Sellers)



Effective Date: 07/06/2024



Introduction



Welcome to the NetServe Vendors App. This Privacy Policy outlines how we collect, use, disclose, and protect your information as a vendor using our platform.



Contact Information



Data We Collect

We collect various types of information from vendors, including but not limited to:

  • Registration Data : Phone number, email address

  • Business Profile : Type of business, business name, address/location, state and country, work hours, profile picture, bio-data

  • Inventory/Listings Information : Photo, price, descripxion, quantity

  • Payment Details

  • Browsing Data



How We Use Your Data



We use your data for the following purposes:

  • Marketing : Promoting our brand through various marketing activities.

  • Order Processing : Enabling your page to be discoverable by buyers, placing orders, making payments, messaging, and order tracking.

  • Partnership : Sharing data with partnered vendors like logistics service providers for order fulfillment (with your consent).

  • Promotional Activities : Randomly selecting your store for promotional activities.

  • Vendor Relations Services : Assisting you with compliance, resolving issues, and ensuring smooth use of our platform.

  • Business Analytics : Analyzing your activities and sales flow to recommend actions for increased sales.



Third-Party Services



We share your data with third-party service providers for specific purposes:



  • PayStack : Payment processing. PayStack Privacy Policy( https://paystack.com/privacy )

  • Cloudflare : Content delivery opximization and app performance enhancement.

  • Firebase (Google Cloud) : Secure storage and management of user data.

  • OneSignal : Sending push notifications about updates, promotions, and relevant information.

  • Render : Hosting our app and providing cloud infrastructure.



Data Security



We implement the following security measures to protect your data:



  • Data Encrypxion : Industry-standard encrypxion protocols (TLS/SSL) for data in transit and AES-256 encrypxion for data at rest.

  • Access Controls : Strict access controls including role-based access control (RBAC) and multi-factor authentication (MFA).

  • Regular Audits : Conducting regular security audits and assessments.

  • Secure Development Practices : Following secure coding practices and regular security training for our development team.

  • Data Minimization : Collecting only necessary data and retaining it only as long as needed.

  • Vendor Vetting : Carefully vetting third-party service providers for compliance with security practices and data protection regulations.

  • Incident Response : Comprehensive incident response plan for addressing security breaches.



Vendor Rights



We respect your rights regarding your personal data. As a vendor, you have the following rights:



  • Access Your Data : You have the right to request a copy of the personal data we hold about you. To make such a request, please contact us using the information provided below. We will provide you with the data in a commonly used electronic format.

  • Correct Your Data : If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us with the details of the correction needed, and we will prompxly address your request.

  • Delete Your Data : You have the right to request the deletion of your personal data. If you wish to have your data erased from our systems, please contact us. We will comply with your request, subject to any legal obligations to retain certain data.



How to Exercise Your Rights



To exercise any of these rights, please contact us at:



When contacting us, please provide sufficient information to verify your identity and specify the nature of your request. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.



Additional Information



Please note that while we aim to comply with all requests, there may be instances where we cannot fulfill certain requests due to legal or contractual obligations. In such cases, we will provide you with an explanation.



Changes to This Policy



We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your personal data and respect your rights.



Contact Us



If you have any questions about your rights or this policy, please contact us at:







Privacy Policy for Customers (Buyers)



Effective Date: 07/06/2024

Introduction



Welcome to the NetServe Customers App. This Privacy Policy outlines how we collect, use, disclose, and protect your information as a customer using our platform.



Contact Information





Data We Collect



We collect various types of information from customers, including but not limited to:



  • Registration Data : Phone number, email address

  • Profile : Username, address/location, state and country, profile picture, bio-data

  • Payment Details

  • Browsing Data



How We Use Your Data



We use your data for the following purposes:



  • User Experience : Providing personalized suggestions and ads based on previous interactions.

  • Order Processing : Sharing data with vendors and logistics providers for order processing and fulfillment.

  • Customer Service : Enhancing customer service interactions.

  • Payments : Facilitating payments.



Third-Party Services



We share your data with third-party service providers for specific purposes:



  • PayStack : Payment processing. PayStack Privacy Policy( https://paystack.com/privacy )

  • Cloudflare : Content delivery opximization and app performance enhancement.

  • Firebase (Google Cloud) : Secure storage and management of user data.

  • OneSignal : Sending push notifications about updates, promotions, and relevant information.

  • Render : Hosting our app and providing cloud infrastructure.



Data Security



We implement the following security measures to protect your data:



  • Data Encrypxion : Industry-standard encrypxion protocols (TLS/SSL) for data in transit and AES-256 encrypxion for data at rest.

  • Access Controls : Strict access controls including role-based access control (RBAC) and multi-factor authentication (MFA).

  • Regular Audits : Conducting regular security audits and assessments.

  • Secure Development Practices : Following secure coding practices and regular security training for our development team.

  • Data Minimization : Collecting only necessary data and retaining it only as long as needed.

  • Vendor Vetting : Carefully vetting third-party service providers for compliance with security practices and data protection regulations.

  • Incident Response : Comprehensive incident response plan for addressing security breaches.



Customer Rights



We respect your rights regarding your personal data. As a customer, you have the following rights:



  • Access Your Data : You have the right to request a copy of the personal data we hold about you. To make such a request, please contact us using the information provided below. We will provide you with the data in a commonly used electronic format.

  • Correct Your Data : If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us with the details of the correction needed, and we will prompxly address your request.

  • Delete Your Data : You have the right to request the deletion of your personal data. If you wish to have your data erased from our systems, please contact us. We will comply with your request, subject to any legal obligations to retain certain data.



How to Exercise Your Rights



To exercise any of these rights, please contact us at:





When contacting us, please provide sufficient information to verify your identity and specify the nature of your request. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.



Additional Information



Please note that while we aim to comply with all requests, there may be instances where we cannot fulfill certain requests due to legal or contractual obligations. In such cases, we will provide you with an explanation.



Changes to This Policy



We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your personal data and respect your rights.



Contact Us



If you have any questions about your rights or this policy, please contact us at:



Email : [email protected]

Address : 146 Goldie Street, Calabar



Cookies Policy



What Are Cookies?

Cookies are small files placed on your computer, mobile device, or any other device by a website. They store details of your browsing history among other uses. Cookies do not typically contain information that personally identifies a user, but personal information stored in cookies may be linked to data about you.



Use of Cookies

We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device when you go offline) for various purposes:



  1. Necessary/Essential Cookies

    • Type : Session Cookies

    • Administered by : Us

    • Purpose : Essential for providing services and enabling features on the Website. They authenticate users and prevent fraudulent use. Without these cookies, requested services cannot be provided.

  2. Cookies Policy/Notice Accepxance Cookies

    • Type : Persistent Cookies

    • Administered by : Us

    • Purpose : Identify if users have accepxed the use of cookies on the Website.

  3. Functionality Cookies

    • Type : Persistent Cookies

    • Administered by : Us

    • Purpose : Remember choices made when using the Website, such as login details or language preferences, providing a personalized experience.

  4. Tracking and Performance Cookies

    • Type : Persistent Cookies

    • Administered by : Third Parties

    • Purpose : Track information about Website traffic and user interactions. This data may identify users via pseudonymous identifiers. These cookies help test new advertisements, features, and functionalities.



Your Choices Regarding Cookies

If you prefer to avoid the use of cookies, you can:



Contact Us

If you have any questions about this Cookies Policy, contact us via: